When glazing emergencies happen – whether that’s a storm-damaged window, a break-in, accidental impact or other issue – it can quickly become a serious matter, especially in commercial spaces.
A damaged or broken window can be a very big safety and security risk, and one that needs resolving as quickly as possible. That’s why having a commercial glazing partner on hand when you need them is so important. But just what should you expect from emergency commercial glazing services when the time comes to make the call?
Below, you can find the basics for what an emergency commercial window repair should look like.
Fast and Reliable Response
Perhaps the key feature of any emergency glazing service should be the response time. A broken storefront window or glass partition is both a safety and security risk. Plus, it could see you falling foul of compliance or insurance regulations, which means you need the issue dealt with as quickly as possible.
A dependable contractor should ideally offer 24/7 emergency response and should be on site within a couple of hours, no matter when or where the incident occurs. They should also arrive with the necessary tools and materials to make the area immediately safe and the building secure, either on a temporary or permanent basis.
Rapid Assessment and Clear Communication
On arrival, the glazing team should be able to make a quick and accurate assessment of the damage and provide a clear and concise explanation of what needs to happen. This should involve identifying the glass involved and determining whether a repair can be made on-site or if further materials will be required for a complete replacement. They should also be able to provide a clear guideline of how much this might cost, as well as highlighting any other safety and security concerns.
Immediate Site Security
The top priority is then to make the site as safe and secure as possible. This generally includes removing any broken glass or hazardous debris. The window may require temporary but secure boarding for short-term security, and the contractor should follow all health and safety protocols to ensure the site is left safe for operations. Proper boarding should also protect against the elements and any further damage to property that may occur.
Permanent Repairs
If temporary repairs have been made, the contractor should then arrange a quick and convenient time to return to carry out a permanent fix. They should outline what materials will be required and provide a timeframe and cost breakdown for any return visits.
Documentation
Your emergency glass company should provide you with all the relevant documentation you may need to assist with police or insurance requirements, such as site assessments or invoices. They may also be able to provide photos or liaise with the insurance company on your behalf.
To find out and discover more about how Alpha Glazing’s emergency glaziers can help you with any of your windows, doors and glazing needs, get in touch with our team today.
